Frequently Asked Questions
- What do I do after an auto accident?
- Get the name of the person(s) driving the other vehicle(s) involved along with their phone number, driver’s license, vehicle license, insurance information. Also try to obtain any witness’ name and number. Note the location, time and date. And, if you have a camera, take pictures.
Contact the repair facility of your choice and have them set up a tow or appointment to get your vehicle in the shop. If you need alternative transportation, ask the shop to set up the rental for you.
Contact the Insurance Company responsible and let them know where the vehicle is and/or where it is going and ask for a claim number. If the Insurance Company wants to examine your vehicle at your house or in their claims center, you have the choice of doing this, or you can inform the Insurance Company that you are dropping the vehicle at the shop of your choice and they can see the vehicle there.
Call the shop and give them the claim number. From this point on, the shop will negotiate on your behalf to insure that your vehicle will be returned to pre-loss condition.
- Do I need three estimates?
- No. You are free to get as many estimates as you desire, but it is not necessary. Your only obligation is to choose the shop of your choice and inform the insurance company.
- Am I required to notify my insurance company before repairs begin on my vehicle?
- Yes. Only the vehicle owner may authorize repairs.
- What is a DRP (Direct Repair Shop) shop?
- Insurance carriers provide their customers with a list of DRP’s – Direct Repair Providers. The list of DRP shops must meet certain standards that an insurance company requires of their repair facilities. But you are not required to use the DRP, you can take your vehicle where you choose.
- What should I look for when choosing a repair facility?
- Referrals from other satisfied customers or insurance companies. Evidence of employee training and certification through accredited industry standards, such as I-CAR. Repair shops who guarantee their work with a warranty.
- Why is my insurance company referring me to you?
- If your insurance company refers you to us, you have a choice to have your vehicle repaired with us or elsewhere. A referral means that we have a strong working relationship with the insurance company and have achieved exceptional levels of customer satisfaction.
- Who is responsible for the guarantee of workmanship and safety of my vehicle repairs?
- The repair facility is ultimately responsible. You should choose a facility that offers a warranty on all work performed.
- What if an insurance company refuses to work with the repair facility I choose?
- An insurance company can’t refuse to work with the facility you choose.
- Who is responsible for payment to the repair facility?
- Unfortunately, you are responsible. Your insurance policy contract states that your insurance company will pay for the damages to your vehicle, less the deductible amount. You may instruct your insurance company to pay directly to the repair shop of your choice, however, full payment must be arranged prior to your vehicle being picked up.
- Do I have to pay for a rental car?
- Check with your insurance company if you have rental coverage. You must specify to your agent when getting coverage. All claimants should have rental coverage through the other parties insurance.
- When is my deductible due and how do I know how much it is?
- Your deductible amount is due at time of completion. Your insurance adjuster should tell you how much you owe if you do not already know.
- What should I do when I pick up my repaired vehicle?
- Review your itemized final bill. Walk around the vehicle with your service advisor and have him show you all repairs performed. Look at the paint finish, exterior trim, and all details. Choose a shop where satisfaction is guaranteed before any payment is made.
- After I pick up my vehicle, do I need to take any precautions with the new paint finish?
Do not wax or polish for 90 days.
Try to hand wash or allow us to detail your vehicle for the first 30 days.
Do not park under trees for the first 30 days.
Be careful when refueling the vehicle for the first 30 days to not spill on any freshly repaired areas.
For the first 30 days do not dry wipe the freshly repaired area, these tips will allow the paint too fully harden with a factory like finish.
Do not be alarmed or worry that we sent you home too early, your vehicles repaired areas are cured, these are only tips and suggestions to get the best appearance on your vehicles finish.